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Next-Gen AI Solutions

AI Agent Call Center — The Future of Customer Support

Deploy intelligent AI agents that handle customer interactions autonomously with natural language understanding, sentiment detection, and seamless human handoff — 24/7.

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15+ Years
400+ Agents
150+ Clients
Contact Center
AI Agent
Cloud Solutions
Since 2012 — Trusted Partner

Enhance Your Customer Experience

Delivering world-class contact center solutions and enterprise management systems for leading MNCs and FMCG companies across Bangladesh.

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1M+Calls Handled
98%CSAT Score
24/7Support
Analytics
Security
Expert Team
Enterprise Grade Platform

Unified Communication Solutions

Cloud-based, scalable solutions designed for today's dynamic business environment. From iDialer to ECOM — we build it all.

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14+Products
100%Bangladeshi
ISOCertified
Development
Mobile Apps
Data Mgmt
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Discover MY Outsourcing Limited

Get an inside look at our state-of-the-art contact center operations, AI-driven solutions, and the talented team behind Bangladesh's leading BPO company.

World-class Infrastructure
AI-Powered Operations
SEDEX Certified Facility
500+ Skilled Professionals
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Introducing

AI Agent

It understands context, reads sentiment, resolves queries on its own, and hands off to a human the moment it should — running 24/7, in every language your customers speak.

Natural LanguageUnderstands and responds naturally
Sentiment DetectionReads emotion in real-time
Smart HandoffTransfers to a human when needed
Multi-LanguageBengali, English, Hindi & more
24/7 Live
5 Languages
Connected
00:00
গ্রাহকঢাকা, বাংলাদেশ
Sentiment: Positive
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MY Outsourcing Limited Office
15+Years of
Excellence
Who We Are

MY Outsourcing Limited

Since 2012, MY Outsourcing Limited has been a trusted leader in Contact Center Services and Enterprise Management Solutions in Bangladesh. We provide Basic Contact Center Services, AI-driven hybrid Contact Center Operations, Back-office support, and customized enterprise management solutions for top MNCs and FMCG companies.

At MYOL, we value the latest technological developments to meet the growing needs of our customers. We have introduced innovative techniques like call blending, AI Agent Call Center, and other cutting-edge solutions.

Innovation FirstAI & Cloud-powered solutions
Expert TeamHighly trained professionals
Reliable & SecureSEDEX certified operations
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Years of Experience
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Skilled Professionals
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Clients
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AI Agent Accuracy
What We Offer

Our Services

Comprehensive outsourcing solutions tailored to elevate your business operations and customer experience.

Contact Center Services

Delivering smart, scalable support that connects you to your customers — anytime, every time.

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AI Agent Call Center

Deploy intelligent AI agents that handle customer interactions autonomously — 24/7 without human fatigue.

NLP Multi-Language Sentiment Handoff
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AI-Powered Hybrid Contact Center

Transform customer support with AI-powered automation for your modern Contact Center.

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Specialized Hotline Service

Your dedicated, reliable contact point for fast, professional, and tailored customer support.

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Back Office Monitoring Services

Optimize operational efficiency with real-time monitoring and compliance tailored to your workflows.

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Data Management Services

Keep your data accurate, secure, and business-ready with comprehensive data processing solutions.

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Mobile Apps & Enterprise Solutions

Bring your business closer to customers and partners with powerful Android & iOS applications.

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IT Staffing & Support Services

Access skilled IT professionals and technical support customized to your project needs.

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Interactive Voice Response (IVR)

Automate and streamline customer interactions with cost-effective voice systems.

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Our Products

Enterprise Solutions

Powerful, scalable software solutions designed to streamline your business operations.

iDialer

Contact Center Software for inbound, outbound and blended campaigns.

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ASS

Automobile service center software managing appointments and vehicle service.

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Sales360

Customer management in chronological order as part of after-sales service.

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iTicketing

Issue tracking management system embeddable with various systems.

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Stock Master

Streamlines tracking inventory levels, orders, sales, and deliveries.

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HAMS

Hospital Appointment Management Solution for scheduling appointments.

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ECOM

Complete EC platform with Android and iOS apps for modern businesses.

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Survey

Comprehensive survey system with Android and iOS app integration.

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BP Tracker

Business partner tracking system connecting stakeholders on a unified platform.

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iDMS

Advanced CRM solution with database management features securely.

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IVR

Automating customer interactions and routing calls efficiently.

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SMS Broadcast

Mass SMS broadcasting for marketing and customer engagement.

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NPS

Measure customer loyalty and satisfaction effectively.

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Why Choose Us

What Makes MYOL Different

We don't just provide services — we build long-term partnerships. Our commitment to innovation, quality, and client success sets us apart.

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Rapid Deployment

Go live in weeks, not months.

AI-First Strategy

AI Agent Call Center at the core.

Cloud-First Approach

Scalable, secure, accessible anywhere.

Custom Solutions

Tailored to your exact needs.

Enterprise Security

SEDEX certified data protection.

24/7 Support

Round-the-clock operations.

Ready to Transform Your Business with AI?

Let's discuss how MY Outsourcing Limited can help you achieve operational excellence.

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