iDialer is a Contact Center Software with complete functionality for inbound, outbound and blended campaigns. The all-inclusive solutions for contact centers are ideal for different business processes such as Customer support, Telemarketing and Sales, Collections, Technical support, Marketing research and Helpdesk.

iDialer ‘s open-software based architecture allows seamless integration with existing systems and easy scalability allowing easy migration to the next level . Easy to use GUI based interface that simplifies call routing & treatment, reporting, recording and administration. The IP-based voice and data communication solutions offer complete flexibility and adaptability to fit your organization.

iDialer Core Capabilities:

• ACD (Automatic Call Distributor)
• IVR (Interactive Voice Response )
• Predictive Dialer
• Voice Logger
• Detail Reporting
• Real Time Monitoring Dashboard
• CTI
• Voicemail
• Conferencing
• Remote Agent Access
• Dynamic Queuing
• Advance Lead Management
• Web Chat
• Quality Monitoring and Analytics
• CRM Integration
• Third Party Database Integration (MySQL, DB2, MSSQL, Oracle etc.)
• Back-up Data and Security

iTracker is an intelligent ticket managing application to manage & track Product Service, Sales & Internal Communications.

iTracker Core Capabilities:

• Web based Tracking System
• Easy Integration with iDialer & iCRM
• Full Escalation History (Assign & transfer)
• Rich Text Editor for Campaign Description
• File Attachment
• Organizational Hierarchy Based Ticket Allocation
• Detailed Reporting Module
• Ticket Forwarding & Receipt Facility
• User-Group Transfer
• Integrated with Email & SmS Gateway

iCRM is a dynamic CRM with multi-level integration capability. Multiple modules like product Management & Advanced Financial calculation can be added with CRM.

iCRM Core Capabilities:

• Customer Database
• Automatic information POPUP
• Conversation History tracking
• Dynamic search from profile data
• Purchase & service history
• Intelligent product suggestion
• Financial calculation
• Service & Product base statistical report
• Customer profiling & complex calculations
• Elaborate reporting module
• 99.99% Uptime Center